Highfield Chimney Solutions (HCS) is a registered business name and the trading name of Wayne Highfield. This privacy policy will explain how we use the personal data we collect from you when you use our website.
Topics:
What, how and why we collect data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies?
Privacy policies of other websites
Changes to our privacy policy
How to contact us
What, how and why we collect data?
HCS collects information from you when you contact us or engage us to supply you with a service. We only collect the information needed to contact you and to provide the services you want.
Where we are installing a solid fuel stove and certifying the installation for the purposes of building control, information pertaining to the installation necessary for this purpose will be shared with HETAS who will then issue a certificate to the property owner. In such cases the appliance installed, the address of the property and the name of the property owner is required by HETAS.
The information we collect would normally collect consist of name, contact phone number, email address and physical address.
You directly provide HCS with most of the data we collect. We collect data and process data when you:
• Contact us via email, contact form, messaging services or telephone; or
• Use or view our website via your browser’s cookies
How do we store your data?
We store your data on our computer systems that have the highest protection available.
We only keep your data for as long as it is required for the purpose of evidence of work, warranties, professional indemnity and any other legal requirements.
Marketing
HCS would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt-out at a later date.
You have the right at any time to stop HCS from contacting you for marketing purposes or giving your data to other members of the HCS Group.
If you no longer wish to be contacted for marketing purposes, please email [email protected] with the subject “No Marketing Emails”.
What are your data protection rights?
HCS would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request HCS for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that HCS correct any information you believe is inaccurate. You also have the right to request HCS to complete information you believe is incomplete.
The right to erasure – You have the right to request that HCS erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that HCS restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to HCS ‘s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that HCS transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information to improve your experience on our website. When you visit our websites, we may use cookies or similar to:
- Keeping you signed in
- Understanding how you use our website
technology For further information, visit allaboutcookies.org.
How do we use cookies?
HCS uses cookies in a range of ways to understand how visitors use the website and improve the experience for future visits, Cookies are small text files which are delivered onto your computer by websites that you visit. Our use of cookies is integral to both the current visitor experience and how we shape and grow our web-based services in the future.:
Cookies allow us to understand how visitors discovered us, what devices are used to view the site, where visitors are and the types pages they visit. Altogether this information helps us to improve our site for the best user experience.
We may also use Google Ads and Facebook Pixel Cookies for the purpose of targetted advertising. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.”
What types of Cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – HCS uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
- Advertising – HCS uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
HCS sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The HCS website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
HCS keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.
How to contact us
If you have any questions about HCS ‘s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at [email protected]